Frequently Asked Questions

If you still have questions, don't hesitate to call us at 2319 4109 or email us at

About Noah

What is Noah?

Noah is one-stop telehealth platform for men. We treat a range of highly sensitive conditions that include sexual health issues such as erectile dysfunction (ED) and premature ejaculation (PE).

Is there a minimum age requirement?

The minimum age for both ED and PE prescription medication on Noah is 21 years of age.

How much does a teleconsult cost on Noah?

Teleconsults cost HKD$250. This covers the time of a SMC licensed doctor to review your information and assess you.

Are the doctors on your platform legit?

All our doctors on the Noah platform are registered medical practitioners with the Medical Council of Hong Kong, and have undergone an extensive background check and licensed verification process prior to their appointment.

Every doctor you interact with is licensed to prescribe medicine and treat patients in Hong Kong. All our doctors abide by Medical Council of Hong Kong's (MCHK) Code of Professional Conduct.

Do I need a prescription to use Noah?

No, as a telemedicine platform, Noah patients will consult with a doctor who will then write a prescription if they find you suitable for treatment after your online evaluation.

When am I charged for the medication?

You will only be charged for your chosen prescription medication after a medical practitioner has approved of your treatment plan. Your credit card will not be charged for the cost of the medication if you are found unsuitable for prescription.

Is my information safe?

Your privacy and security is important to us, and that’s why we’ve designed our platform to incorporate strict security protocols to protect your personal data.


Is it legal to prescribe medication online?

Yes it is. Noah is a telemedicine platform compliant to Hong Kong's Department of Health guidelines, enabling our doctors to practice medicine and treat patients remotely. All doctors on the platform understand and abide by the Ethical Guidelines on Practice of Telemedicine.

Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of your face and your ID (not someone else), and that you take those pictures during the online visit. Doctors are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Doctors on Noah depend solely on the information you provide during your visit and via chat or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalised treatment plan given to you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

When do we get to speak to a doctor?

Your doctor will be calling you at your chosen time slot. If you have a question after your initial consultation, you can message your doctor on the Noah platform at any time.

Is a video consultation mandatory?

Getting proper care from doctors is possible via phone, and it also allows the maintainence of privacy for patients.

I have additional questions after my initial consult? What do I do?

As a Noah member, you will have access to ongoing care. Reach out to the Noah Care Concierge Team to fine-tune your treatment or ask any questions related to your treatment plan, at no additional cost.

However, you will be charged an additional HKD$250 for any subsequent consultations with a doctor. Ultimately, 100% of all consultation fees go to the doctors and we want them to be fairly compensated for their medical expertise.

Why do you need a picture of my ID?

Our doctors will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need photos:

1. A photo of your government-issued ID

Must include:

– First & Last name

– Photo

– Date of birth

– ID expiration date (if any; it cannot be expired)


When will I receive my order?

Deliveries are made Monday to Saturday*. Between 9am- 6pm, we will ship your prescription to you within 4 hours of your doctor's approval, free of charge. All orders made after 6pm on weekdays will be shipped the next day.

*Note: We only have one dispatch on Saturdays at 1pm. All orders after 1pm on the weekend will be shipped on Monday.

I missed my delivery. What should I do?

Our delivery team will attempt to redeliver it however charges may apply.

How do I delay or speed up my order?

To speed up your order, simply click "Get it sooner". Alternatively, you can reach out to us at and we will sort it out for you.

To delay your order, contact the concierge team through the live chat or reach out to us at

How do I pause or cancel my subscription?

If you would like to cancel your subscription, log into your account, "Subscriptions", click cancel.

Else, get in touch and we will sort it out for you.

Can I return my shipment?

Unfortunately, all sales are final. We cannot accept returns on prescription products. However, if you feel we have made an error in delivering your prescription, please contact us at

Do I need to be home to sign for my order?

For security reasons, only the patient or his/her authorised person can collect the medication package. If you are not home, a call will be made for you to authorise the person collecting on your behalf.

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