You can choose between text consultation or video consultation based on your personal preferences and needs.
Click on "Start Consultation" and complete the evaluation to allow the doctor to understand your medical history and current health condition.
(If you urgently need diagnosis and treatment, you can pay $250 to skip the evaluation.)
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Fill out the required information and click "Confirm" to proceed to the next step.
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Select the medication you prefer based on your personal lifestyle habits and needs. (Don't worry, the doctor will review your medication choices again after the consultation!)
Don't know how to choose? You can click "Let the doctor decide". *Please skip directly to step ⑥.
Select the desired prescription dosage and frequency of delivery.
Enter delivery address and confirm your order details, enter credit card information to pay the $200 consultation fee. *(If you choose to skip the evaluation, you will need to pay $250)
*If you choose a text consultation and the doctor does not approve a prescription, 100% of the consultation fee will be refunded to you. However, if you choose a video consultation, you will only need to pay the consultation fee after the consultation is complete.
Pick a date and time that works for you in the calendar for your consultation. It should only take about 5 minutes of your time. After that, upload a photo of your ID to confirm your identity.
Click "View Details" to make sure your consultation information is correct. If needed, you can also change your consultation date and time here.
(If you chose text consultation, you can check the messages from the doctor here.)
Click "Start Consultation", enter your phone number or email address to confirm your identity, and start your consultation. This link will be valid 10 minutes before your scheduled consultation time and will be sent to you via email.
Please go to “Your Dashboard" and review your prescription details on the "Plans" page, which includes dosage and delivery frequency. You can then use your saved credit card to complete the payment.
Your prescription will be delivered straight to your doorstep within 4 hours. Get ready to start your journey towards a healthier you!
*(Self-pickup collection will be ready in 2-4 business days following doctor’s approval.)
If you want to refill your medication right away, log in to "Your Dashboard" and go to the "Plans" page. Click "Edit" and select "Reorder Now". You can also change the dosage or delivery frequency on this page.
*After setting "Auto Renew" to "on", you don't have to worry about running out of medication.
About 6 months after your initial visit, you will receive a follow-up notification on the "Your Dashboard". Please schedule a consultation with the doctor. You will also receive an email notification, don't worry, the follow-up is free.
The process is the same as the first consultation.
Use the link on the "Your Dashboard" or in your email to start a video or voice consultation, then confirm the medication and pay the fee also in “Your Dashboard". The medication will be delivered to the designated address.
Frequently Asked Questions
What should I do if the medication is not suitable for me?
If you find that the medication is not suitable for you, please reach out to our team. We care about your well-being and will arrange a free follow-up consultation with the doctor to discuss alternative medication options.
How can I change the dosage and delivery frequency of my regularly ordered medication?
You can easily modify your treatment plan, including the dosage and delivery frequency of your subscription, by visiting the “Your Dashboard” page.
Can I pause (or restart) my subscription?
If you need to take a break, you can cancel your plan and reactivate it whenever you’re ready for a refill. Alternatively, you can reschedule your next renewal to a later date to delay your delivery without canceling entirely.
Just keep in mind: You can only receive medications if your prescription is valid, which lasts for 12 months from your last consultation.
Do I need to consult with the doctor every time I need a refill?
You only need to consult with the doctor once every 12 months. After that, you can easily refill your prescription without needing to see the doctor again. Just make sure to schedule your consultation before the 12-month expiration date, which we'll remind you of in an email.
Is there another way to pay besides using a credit card?
For now, we only accept credit card payments. However, our team is actively working on developing additional payment options. Thank you for your patience!