Frequently Asked Questions
What should I do if the medication is not suitable for me?
If you find that the medication is not suitable for you, please reach out to our team. We care about your well-being and will arrange a free follow-up consultation with the doctor to discuss alternative medication options.
How can I change the dosage and delivery frequency of my regularly ordered medication?
You can easily modify your treatment plan, including the dosage and delivery frequency of your subscription, by visiting the "Your Dashboard" page. Additionally, you can also manage the "auto-renewal" feature for your medication on this page.
Can I pause (or restart) my subscription?
Absolutely! You can easily pause or restart your subscription by going to the "Plans" page on “Your Dashboard”.
Do I need to consult with the doctor every time I need a refill?
You only need to consult with the doctor once every 6 months. After that, you can easily refill your prescription without needing to see the doctor again. Just make sure to schedule your consultation before the 6-month expiration date, which we'll remind you of in an email.
Can I skip the evaluation?
If you're interested in treating erectile dysfunction, you have the option to skip the evaluation. However, this does cost an additional $50 on top of the normal consultation fee of $200. Just a heads up, the doctor may need to spend a few extra minutes with you during the consultation to get to know your health and personal info better.
Is there another way to pay besides using a credit card?
For now, we only accept credit card payments. However, our team is actively working on developing additional payment options. Thank you for your patience!