Awkward to ask? Ask anyway.

Noah is a one-stop telehealth platform for men’s health, covering sexual health, weight management and hair loss. Through an online consultation you can connect with a Hong Kong-registered doctor, and all prescription medication we supply is registered in Hong Kong.

Yes. You must be at least 18 to access any prescription treatment on Noah.

Teleconsults start from HK$200. This covers the time a doctor registered with the Medical Council of Hong Kong (MCHK) spends reviewing your information and assessing you. If you choose to skip the self-assessment (erectile dysfunction only), the consultation fee is HK$250. Consultation fees are non-refundable.

Every doctor on Noah is a registered medical practitioner with the Medical Council of Hong Kong, and goes through an extensive background check and licence verification before they join. Every doctor you speak to is licensed to prescribe medicine and treat patients in Hong Kong, and follows the MCHK’s Code of Professional Conduct.

No. Noah is a telemedicine platform: you consult a doctor first, and they write a prescription if they find you suitable for treatment after your online evaluation.

Only after a doctor has approved your treatment plan. You can pay by card.

We take your privacy and data security seriously. Our platform uses strict security protocols and data-protection measures to keep your personal information and medical records confidential.

Unopened, unused and complete products bought directly from Noah can be returned for a refund of the product price, as long as you ask within 30 days of delivery. Prescription items need a short chat with our medical team first. For safety and hygiene reasons, opened or used products (including injection pens) can’t be returned. Doctor consultation fees, delivery charges and handling fees (including return delivery) are non-refundable. It’s a satisfaction programme, not a guarantee of treatment results. Full details are in the 30-day assurance programme terms.

Yes. Noah operates under the Hong Kong Department of Health’s guidelines and is a legal telehealth platform, so our doctors can prescribe and treat patients remotely. All our doctors follow the Ethical Guidelines on Practice of Telemedicine, and all medication is sourced through licensed partner pharmaceutical distributors in Hong Kong.

Answering every question honestly, accurately and completely is what makes telehealth work safely. A doctor can only make a sound decision with accurate, up-to-date information about your case, whether they see you online or in person. Noah’s doctors rely entirely on what you share during your consultation and through chat or video, and can’t verify it externally. That’s why you need to upload photos of your own face and your own identity document during your online consultation, and make sure everything you tell us is accurate. If you’re prescribed medication, read your personal treatment plan carefully before using it. Only once you’ve read and understood it fully can you weigh up the benefits and risks of treatment.

Choose a text consultation or a video consultation, whichever suits you. For text, your doctor messages you in the chat on the Noah platform; for video, they join you at the time slot you pick. If you have questions after your first consultation, our care team is always here to help.

Consulting by phone, video or text doesn’t compromise the quality of medical advice your doctor can give, and it better protects your privacy: you can talk to a doctor from somewhere comfortable and private, without visiting a clinic.

As a Noah member, you get unlimited free follow-up consultations and ongoing care, and your doctor reviews your treatment regularly to check it still suits you. Contact our care team at any time to adjust your treatment or ask anything about it, at no cost. If you have a new health concern outside your current treatment that needs a doctor’s assessment, a further consultation fee of HK$200 applies.

Before treating you through telehealth, our doctors need to verify your identity. For that, we need a government-issued identity document, such as a Hong Kong Identity Card or passport, that clearly shows: • Your first name and surname • The holder’s photo • Your date of birth • The document’s expiry date (if applicable; expired documents can’t be accepted)

Yes. Your personal treatment plan sets out how to use your medication and what to look out for, and our pharmacist and care team will guide you when you start, including how to use and store an injection pen. They’re always available for questions.

Prescription orders ship free and can arrive in as little as 4 hours** once your doctor approves your prescription. Shop (non-prescription) orders ship free over HK$350. Video consultations: we deliver Monday to Friday, 9am–6pm, and Saturday, 11am–1pm*. Orders placed after 4pm are delivered from the next working day at the earliest. Text consultations: delivery is within 24 hours of your booking (for example, if you book a text consultation at 11am on Friday, you can choose the Saturday 11am–1pm delivery slot). Delivery may be affected if your doctor can’t approve your prescription in time. * Only video consultations completed before 10am on Saturday are dispatched the same day. Video-consultation orders completed after 1pm, and text consultations held on Saturday, are dispatched on Monday. ** If you choose self-collection, your order will be ready 2–4 working days after your prescription is approved.

Our delivery team will try to reschedule, though an additional fee may apply. If you know you’ll be out, let us know in advance and we’ll rearrange the time.

Contact our service team on WhatsApp at +852 2319 4109, or email hello@ofnoah.hk.

To cancel, log in to your account, go to “Subscriptions” and click cancel. To take a break, cancel your plan and reactivate it when you’re ready for a refill, or reschedule your next renewal to a later date to delay your delivery without cancelling. Or get in touch and we’ll sort it out for you.

Yes, under the 30-day assurance programme: unopened, unused and complete products bought directly from Noah can be returned for a refund of the product price if you ask within 30 days of delivery. Prescription items need a short chat with our medical team first, and opened or used products can’t be returned for safety and hygiene reasons. If you think we made a mistake with your delivery (for example, you received the wrong or a damaged product), email hello@ofnoah.hk as soon as possible after receiving it and we’ll put it right.

For security reasons, only you or someone you’ve authorised can collect the medication package. If you’re not home, we’ll call you so you can authorise someone to collect it on your behalf.

Yes. Every order ships in plain, unlabelled packaging with no product or treatment names on the outside, so your privacy is protected from checkout to doorstep.

Some treatments, such as GLP-1 injection pens, need to be kept refrigerated. We ship them in insulated cold packaging so they stay at the right temperature until they reach you. Once received, store your medication as directed in your treatment plan and the product leaflet (usually in the fridge, never frozen). If you’re unsure about storage, our care team is happy to help.